Technical Support - Tier II (German Speaking)

Job description

Job: Technical Support – Tier II (German Speaking)

Location: Galway

Salary: Negotiable

Benefits Include: Pension, Healthcare, Sports & Social and Onsite Parking

Job Responsibilities

  • Troubleshoot hardware and software issues for employees and third party consultants.
  • Set up client accounts.
  • Manage service desk tickets and ensure timely resolution of issues or escalation to appropriate group for additional support, while reporting back to the customer.
  • Adhere to escalation procedures.
  • Assist in training program delivery in collaboration with Application and Network Technologies.
  • Assist in the development of appropriate documentation, policies and procedures for training and support programs.


Job Requirements

  • Fluency in German essential.
  • Qualification in Computer Science or related discipline; or relevant work experience.
  • Experience of providing desktop support (computer hardware, software or network).
  • Understanding of the following technologies: Active Directory user functions (ADS and Exchange, Windows Operating Systems (XP, 7, 10, Server 2003/2008/2012) and Microsoft Office software (Outlook, Word, Excel, PowerPoint and Skype for Business)
  • Familiar with anti-virus / anti-malware programs.

To apply for this position please contact Catherina Forde at Sigmar Recruitment T: 091 749 261 E:

All applications will be treated with the strictest of confidence. Sigmar will never forward your CV to a third party without prior consent

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