Senior Team Manager - Medical
Working with a leading Multinational company based in Cork who are actively looking to recruit a Manager within a medical or natural science discipline.
- The role of the Manager is to enable team members to provide accurate and timely answers to patients, Health Care Providers (HCPs) and other customers.
- The daily running and management of the Medical Information Service through the effective use of resources
- Meeting, and possibly setting, customer service targets as well as planning areas of improvement or development; to ensure that calls, white letters and emails are answered by staff within agreed time scales and in an appropriate manner.
- The Manager liaises with Medical Information and business partners.
- He/she coordinates and motivates staff and manages staff recruitment.
- Lead a culture of strong engagement within the department by being an approachable and supportive leader of an organisation
- Maximise employee engagement and ensuring employees are appropriately supported and valued by their management teams
- Maintain a sense of purpose and belonging for each employee and ensure they are clear on how their individual contributions support the overall success
- Leading a culture of “Connecting with People” through the management team
- Developing key talent within the team.
- Relationship building and stakeholder management
- Escalation point for resolution of significant operational issues
- Building strong relationships with Third Party suppliers and service providers
Skills and Experience
- Advanced degree or Bachelor degree in a medical or natural science discipline with at least 5 years of experience, or Master´s Degree with at least 2-3 years of experience, or PhD or relevant equivalent business experience.
- Licensed pharmacist or natural scientist or educational/work background in health care, medical affairs, medical development, and scientific or medical communications field.
- Minimum of 4-5 years senior management experience.
- High self-awareness and ability to operate effectively in a multi-cultural and multi-lingual environment, strong communicating skills essential.
- Self-motivated professional with excellent customer service and strong working/team building relationship skills
• Has the ability to influence and establish credibility, trust and rapport with internal and external stakeholders and colleagues and is able to work as a member of a team.
• Has the ability to recognise changing needs and pre-prioritise activities accordingly, is able to complete assigned projects and meet defined objectives and milestones.
- Demonstrate strong interpersonal skills, written and oral communication skills
- Independent forward thinker on process improvement; continuously looks for ways to improve our service level and how we do things today.
- Capable of problem solving and conflict resolution
- Develop and deliver presentations and training
- Works well under pressure
- Fluent French and English
Salary DOE, excellent benefits.
Please email your CV to email@example.com or call Marie on 021-4847133 to discuss the role in further detail.
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