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Customer Service Agents Wanted!

Job description

Customer Service Agents Wanted!

Customer Service Job in Dublin City Centre - Work from Home Initially - Full time -Permanent.

Have you always dreamt of climbing the ladder of a multinational company? Well look no further! My clients pride themselves on nurturing their employees to grow and progress within the organization by providing constant training and progression opportunities.

I am currently hiring on behalf of my client, a global leader in wealth & asset management, for several ‘Client Service Associates’ to join their customer service department in the heart of Dublin City Centre. This is a full-time permanent position which includes excellent benefits and a superb training package.

More about the Job and what you will be doing:

You will be joining our client’s new customer service department as a Client Service Associate. Full training will be provided, and your main duties will be dealing with customer queries in relation to pension schemes, retirement funds and investments, over the phone.

Initially in this role you will be working from home full time, including the training and onboarding program. This will continue until government guidelines state otherwise, in that case, you will be working in Dublin City Centre and therefore must be within commutable distance from Dublin City Centre to be considered for this role.

What will I learn in my new Job?

A full 4 week training program is in place straight away for you when you begin, you will learn everything you need to know about the company, about Pensions, Investment funds, and how best to serve the clients. There will also be opportunity for you to complete Financial Services exams and gain MIFID qualifications.

You will learn everything you need to know about how to be a successful leader with ongoing training should you choose to have a career in management.

What will I be doing daily?:

  • Handle customer interactions through a range of channels (phone, email, letter) - understanding the customer & their needs to provide the right solutions to them.
  • Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business.
  • Actively use information available to gather answers for enquiries, providing feedback on gaps to improve sources for other associates.
  • Perform administration tasks on behalf of the customer (transaction requests, account amendments).
  • Explain UK products & services as well as provide guidance on tools and sources of information to empower customers to self-serve.
  • Provide guidance to other associates to create a team environment where knowledge and expertise are shared.

Is this the right Job for me?

If you have previous experience working in an office environment dealing with customers on the phone daily, and possess the motivation, energy, and enthusiasm to develop a career in Financial Services, then yes, this may very well be the Job for you.

Benefits:

  • Competitive Salary - €26,100
  • Excellent Pension - 10% non-contributory
  • Free Healthcare
  • Training Academy - 18-month ongoing training
  • Opportunity to complete the MIFID qualification
  • Extraordinary opportunities for progression
  • Sports and Social Club
  • Bicycle parking available with shower facilities
  • Subsidized canteen including free fruit and coffee

Some Essential Requirements we would like you to have:

  • Minimum of 1 years Administrative/Customer Service experience in an office environment.
  • Previous experience in Financial Services is desirable but not essential as full training is provided.
  • Possess a strong interest to develop a career in Financial Services.
  • Must have a suitable environment to work in from home, along with an adequate broadband speed.
  • Must live within commutable distance from Dublin City Centre.
  • Candidates must be enthusiastic, reliable and confident in their abilities to work from home independently.
  • Fluent written and spoken English
  • Excellent interpersonal skills
  • Good team player

I want to apply, what next?

To apply for this Customer Service Job please follow the application process on this site and mark for the attention of Emma at Sigmar Recruitment. I will be in touch should your application be successful!

 

 

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