Russian Support

Job description

Senior Contracts Admin

Working with a multinational company who are actively looking to recruit a Russian Analyst to provide excellent contracting and payment support to the Healthcare Professionals as well as the internal business partner.

Duties include:
• Be seen as a “go-to” information resource for Pay queries
• Provide excellent customer experience through the timely coordination. 
• Monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team
• Ensure compliance with data capture requirements to support the requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication
• Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
• Ensure efficient and effective issue resolution for queries escalated
• Support global/regional projects as required.

Skills/Experience required:
• 2-3 years’ customer facing experience with excellent communications & compliance skills, together with experience identifying and delivering process change
• Bachelor’s Degree (or equivalent work experience)
• Fluency in English & Russian language
• Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture
• Demonstrate excellence in all interactions with customers & business partners
• Experience in Sales Force, SAP P2P module, MS Office including Visio
• Experience with Contracting systems an advantage

Please email your CV to or call Marie on 021-4847133 to discuss the role in further details.

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