Connecting...

Workforce Planning Manager

  • Location:

    Ireland

  • Contact email:

    adowney@sigmar.ie

  • Sector:

    Telecoms

  • Contact phone:

    0214847135

  • Job type:

    Full Time

  • Job ref:

    ADWFM01

  • Salary:

    Negotiable

  • Published:

    2 days ago

  • Contact email:

    adowney@sigmar.ie

Job description

Workforce Planning Manager

Limerick

Permanent

 

My client, a well-respected leading organisation in the telecommunications sector is recruiting a Workforce Planning Manager to join their site in Limerick. Reporting to the site lead, the successful candidate will have a background in the BPO sector and previous experience in a similar role.

Responsibilities

  • Lead all Workforce Planning activities including call demand, FTE plan and development of forecasting strategy, etc.
  • Ensure the delivery of all forecasting and capacity plans in an efficient and timely manner
  • Analyse the success of forecasting plans and investigate any significant short fall in planned performance
  • Ensure the methods and strategies of forecasting are appropriate to deliver on SLAs, agreed targets and budgets
  • Drive continuous improvement by identifying, designing and implementing process improvements
  • Liaise and partner with recruitment, operations and senior management to develop strategies to deliver on business requirements
  • Ensure all workforce planning supports the overall business strategy and goals
  • Provide forecasts and capacity plans to enable the recruitment and training of employees to support business needs
  • Risk management and contingency planning to allow for operational changes

Requirements

  • 3+ years’ experience in a Workforce Planning Management role or similar role
  • Experience in a BPO/Call Centre environment is essential
  • Third level qualification in Business/HR or a similar relevant area
  • Experience with enterprise scheduling, planning and forecasting tools and methodologies
  • Demonstrated ability to identify, design and implement process improvements
  • Excellent communication and interpersonal skills
  • Strong stakeholder management with the ability to build and maintain strong business relationships at varying levels
  • High level of accuracy and attention to detail
  • Experience working to budgets, deadlines and SLA
  • Highly organised with a solution focused approach
  • Ability to analyse and utilise complex data
  • Strong systems experience and high proficiency in Microsoft Office including Excel reporting

 

For more information on this and other roles in Munster please call Avril Downey on 021-4847135 or email your CV to adowney@sigmar.ie

Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.