Mortgage Arrears Team Leader

Job description

Mortgage Arrears Consultant                       Permanent      €60,000+10%Bonus

The Arrears Support Unit Executive is responsible for working closely with mortgage arrears customers in identifying and implementing appropriate solutions on arrears cases.

Key Responsibilities    

  • Assist the ASU Manager in managing the Team’s performance to highly effective levels by driving, motivating and influencing Team members.
  • Coach and develop the Arrears Support Unit by identifying individual and team development needs.
  • Carry out training needs analysis and devise performance improvement and development plans for discussion and agreement with the ASU Manager.
  • Work with each Team member to assist them to improve and change their performance in accordance with these plans. 
  • Act as an expertise and knowledge focal point for Team members in the area of mortgage arrears, internal procedures and Central Bank compliance.


  • Proven experience in team coaching and performance management within a mortgage or lending environment.  At least 3 year’s experience at this level is essential.  Where candidates have Team Lead experience within banking, their experience with mortgage products must be significant.
  • Experience of restructuring mortgage accounts an advantage.
  • Must possess the skills required to deal with demanding mortgage collections and arrears negotiations with customers, specifically in accordance with the requirements of the Code of Conduct on Mortgage Arrears.
  • Proven ability to meet performance targets within a demanding and challenging environment.

Please contact Paul O'Riordan about this and other many similar Financial Sevices opportunities that I have on at the moment on 4744663 or e-mail me on


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