IT Helpdesk Engineer (Tier 2)

Job description

Job: IT Helpdesk Engineer (Tier 2)

Location: Galway

Salary: €28,000 

Contract: Full Time, Contract (1 year)


This is a great opportunity for an experienced Helpdesk Support Engineer to join a Multinational Company based in Galway.


Job Responsibilities

Investigate IT issues that have been escalated from Tier 1 support

Troubleshoot technical problems via phone, email or remote control

Monitor network and infrastructure issues

Escalate technical issues to Tier 3 support if needed


The Ideal Candidate for this job

2 years’ experience in a similar position

Bachelor’s degree in an IT related discipline

Strong networking knowledge and a good understanding of routers/cabling/switches

To apply for this position please contact Catherina Forde at Sigmar Recruitment T: +353 91 749 261 E:

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