Technical Support Engineer

Job description

Technical Support Engineer, Blanchardstown
This is a great opportunity for a Technical Support Engineer to join a growing team in a Technology company based in Blanchardstown. There is an opportunity to move into a System Administratror or Network position within 18 months. This is a great opportunity to develop technical skills and progress. 

This is a shift work role and shifts will include nights and some weekends. You will not work more than 38 hours per week. 

What you will be doing: 

  • Daily operational support and maintenance of all infrastructure.
  • Monitoring of system availability and performance to minimize downtime and optimize customer services.
  • Support customer's requirements targeting a 99.9% continuous service level.
  • Troubleshoot any network related issues and perform root cause analysis.
  • Participation in technology projects across datacentre, network, cloud domains.
  • The creation and maintaining support & operational documentation.
  • Participation in a 24/7 shift rotation. 

What you need: 

• A minimum of 2 years of experience working within a technical operations & support environment.
• Strong customer service orientation is a must.
• Experience in IP service management such as change and incident Management.
• Knowledge of the following technologies, Cisco Meraki, ASA firewall, Juniper hardware, VMWare solutions, Nutanix hardware, MS enterprise suite etc.
• Familiar with Networking monitoring and resource management Tools (Cacti, MRTG, SolarWinds etc).
• Bachelor’s degree in computer science or engineering or equivalent.
• Excellent organisational and communication skills.
• Strong technical and problem resolution skills with the ability to work under pressure.

A very competitive salary package is on offer for the right candidate. 

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