French Retail Application Engineer

Job description

French Retail Application Engineer based in Dublin 2 
Great opportunity for a candidate with a strong retail backround and fluent French to join an exciting and growing team in a Retail and Software Company. 

What you will be doing:

  • Reviewing each custom setting with the client to ensure they are set according to the client’s business requirements
  • Standardizing workflows with the client
  • Ensuring that the client understands how to manage taxes in Teamwork
  • Entering credentials for the POS payment processor
  • Any standard integrations (Avalara, ShipStation)
  • Working with the client during their UAT, before go-live
  • Creating the client’s cloud headquarters
  • Working with the project manager to get client sign off on Cloud Headquarters settings
  • Basic client training on our applications
  • Any workflow modifications after go-live
  • Teamwork Cloud Headquarters and POS upgrades
  • Ensuring apps are compatible after go-live
  • Client internal testing
  • On-site client interviews and delivery
  • Executing delivery by understanding the client's business requirements
  • Correct implementation of application settings and workflows based on client requirements
  • Providing solutions with our point of sale and retail management solution
  • App training sessions for client teams
  • Ensuring satisfaction of all assigned clients
  • Aiding clients in achieving their business goals

What you need:

  • Fluent in French and English 
  • Bachelor's degree or equivalent experience
  • Background in retail management, experience working in retail at HQ level
  • Ideally, some experience in Information Technology
  • Detail oriented and analytical
  • Demonstrated ability to increase customer satisfaction
  • Must be willing to travel to client locations

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