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Customer & Technical Support Specialist

  • Location:

    Dublin City Centre

  • Contact email:

    Dkavanagh@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    014744699

  • Job type:

    Temporary

  • Job ref:

    DKGOSUP19

  • Salary:

    Salary from €40,000

  • Published:

    6 days ago

  • Contact email:

    Dkavanagh@sigmar.ie

  • Consultant:

    Dara Kavanagh

Job description

French Speaking Customer & Technical Support Specialist - City Centre - €40k

Our client, a world leading tech company looking for a French speaking technical support specialist with data analysis skills to join their Consumer Customer Care team based in Dublin City Centre. You will look after support for a range of products and strive to provide a quick and effective solution to the customers issues.

Why you should apply for this role:

  • You have just finished college or have around 3 years similar experience
  • Join one of the world's TOP tech companies - a fantastic name to add to your cv
  • Initial 10 month contract with possibility of multiple extensions
  • Competitive salary starting from around €40k

The role and responsibilities:

  • Resolve issues around technical support and order management.
  • Coordinate and supervise solutions for complaints and escalations in EMEA.
  • Handle bugs and address with internal teams.
  • Perform ad hoc data analysis to optimise workflows and improve service.
  • Act as Community Manager on a range of Help Communities for French speaking users.

The skills and experience:

  • BA/BS or 3 years equivalent relevant experience
  • French language a must
  • Data analysis skills/experience beneficial
  • Track record in support and customer service environment
  • Outstanding communications

For more info on this role or client, please feel free to get in touch with Dara Kavanagh on (01) 4744699 or dkavanagh@sigmar.ie

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