Job: IT Helpdesk Engineer - German Speaking (Tier 2)
Contract: Full Time - Permanent
Benefits Include: Pension Plan, Health Insurance, Gym Subsidy, Bike to Work Scheme, Canteen On-Site & Free Parking
My client is a multinational company in the Medical Device industry. They are currently looking for an experience Technical Support Analyst to join their friendly team in Galway city.
- Learn about and understand products and ongoing releases
- Troubleshoot customer's technical problems via phone, email or remote control
- Answer calls and emails in line with team KPIs
- Keep customers (external and internal) informed of the status of their helpdesk issues
- Monitor performance of installed software and hardware products
- Action urgent issues immediately, escalating to product development team where required
- Provide training/create documentation as needed
The Ideal Candidate for this job
- Fluent English and German
- Relevant Certificate/Diploma/Degree
- At least 1-year IT Support experience
- Understand PC networking hardware/software concepts
- Knowledge of Windows 7, 10, Server 2012 standalone and in a network environment
- Familiar with SQL/MS SQL server and databases
- Ability to perform root cause analysis and be able to replicate and test problems in multiple environments
To apply for this position please contact Catherina Forde at Sigmar Recruitment T: +353 749 261 E:email@example.com
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