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Technical Support Engineer

Job description

Junior Technical Support Engineer
Great opportunity for an Junior Technical Support Engineer to join a growing team with a Dublin company.

What you will be doing:
• First point of contact for Customers
• Logging incidents and service requests from customers received via telephone, e-mail and customer portal and process accordingly
• Avoid service level breaches of tickets
• To provide an excellent customer service and value to end users
• Escalation of tickets to resolver groups when required
• Ensure customers are kept updated on progress of tickets
• Prioritisation and management of workload and tasks, working within contractual Service Level Agreements
• Work in accordance to company policies, procedures and standards

What you need:
• 1 - 2 years’ previous experience in a customer service desk environment
• Previous experience using helpdesk systems- (logging tickets)
• Excellent communication skills (both written and verbal)- able to communicate technical solutions to non-technical individuals
• Good knowledge of different Windows OS- 7 / 8 / 10 etc.
• Previous experience using Active Directory, any experience using Citrix products is beneficial

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