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Technical Support Engineer

Job description

Technical Support Engineer, Greenogue and Portlaoise

Great opportunity for an IT Engineer to join a growing team in Greenogue working on a number of projects and gaining experience with lots of different technologies.

What you will be doing:

To troubleshoot (in person and remotely) and analyse customer incidents in order to diagnose IT issues
Receive and log all calls and emails from internal customers and record all pertinent information.
To provide regular communication to customers concerning the status of incidents; maintain ownership of incidents ensuring status updates and resolution according to KPI’s.
To proactively manage all individual and team assigned incidents and new requests.
To issue all companywide communications relating to Changes, outages, downtime, deployments and upgrades.
Working with networking and Windows servers
Liaising with 3rd parties / suppliers for incident management

What you need:
Full Drivers license
Previous experience working in a similar role/environment
Knowledge of ITIL and service management methodologies. In particular, Incident Management & Problem Management
Experience in Remote Assistance/Support
Strong written and verbal skills
Experience providing application support
Strong troubleshooting and problem solving skills and the ability to document processes and procedures in a clear, concise and logical manner
TCP/IP networking skills experience (LAN, WAN, Wi-Fi)

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