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Collections Team Lead

  • Location:

    Dublin City Centre

  • Contact email:

    nnedevski@sigmar.ie

  • Sector:

    Banking & Finance

  • Contact phone:

    0147446000

  • Job type:

    Full Time

  • Job ref:

    NN1717x

  • Salary:

    €45,000

  • Published:

    23 days ago

  • Contact email:

    nnedevski@sigmar.ie

Job description

Collections Team Lead
Permanent Role
€45 000
Dublin City Centre

Sigmar are currently recruiting for a Collections Team Lead role with a company based in Dublin City Centre. This is a fantastic opportunity for a talented individual to grow with a dynamic team of smart, self-motivated individuals with a passion for fintech.

Duties:

• Coaching and mentoring team members on Collections best practices
• Maximising the recovery of amounts in accordance with contractual terms
• Accountability for reducing the delinquency rate within the servicing team
• Day to day oversight and distribution of workload to the team
• Work closely with Servicing Manager and the Director of Operations, regarding cash collections status, roll rates and customer issues
• Liaise with Legal team in relation to bad debts
• Measuring, monitoring and reporting on established KPI’s ensuring that they are met on an ongoing basis
• Setup of Direct Debit on internal and third-party systems as required
• Deal with inbound and outbound customer queries related to payments and disbursements
• Manage the induction and training of new team members ensuring that the highest levels of training are delivered and measured

Requirements:

• Minimum eight years consumer collections experience, with at least three in a team lead role
• A proven record of delivering exceptional customer service
• Strong record of developing and implementing new and existing policies and procedures
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to work independently in a fast-paced and high-volume environment
• Strong coaching, mentoring and team development skills
• Excellent Excel & analytical skills

If you have the relevant experience and feel this role is for you, please apply now

NNedevski@sigmar.ie
T: +353 1 9619721

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