Health Care Manager

Job description

My pharmaceutical client is looking for a Health Care Manager to join a high performing team of individuals. This role is to provide leadership and manage a contact centre consisting of agents, well versed in scientific knowledge to support patients, health care professionals and medical sales reps.

This opportunity would suit someone coming from a healthcare background i.e. licensed pharmacist, registered nurse or other qualified health care professional. Flexibility to work with US time zones essential


  • Manages daily team operations to effectively achieve individual and team goals
  • Provides feedback and coaching on individual performance through metrics and scorecards
  • Coordinates staff recruitment and effectively manages and develops individuals to deliver objectives
  • Provides support for direct reports, including Performance Management and Development plan
  • Attends meetings that support management of the contact centre business
  • Work with Senior Manager and Director to develop and maintain relationships


  • Bachelor’s degree or equivalent business experience (for supervision of health care professionals, health care background required (e.g., licensed pharmacist, registered nurse, or other qualified health care professional)
  • Fluency in English verbal and written forms
  • Knowledge of pharmaceutical / healthcare business
  • Experience in supervision/people development
  • Experience in a customer contact centre or service team environment

Please send your cv to or call 021 235 9144 for a confidential discussion.

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