A specialist Fintech company is looking for a Collections Team Lead to join their team in Dublin. The Team Leader will report to the Collections Manager.
Responsibilities of the team lead:
- Engage with customers, handling both inbound and outbound queries
- Monitor workflow and production output to ensure agents, both individually and collectively, are meeting KPIs and SLAs
- Measure team performance and report to senior management
- Train and mentor new and established team members
Skills and Experience:
- Minimum 2+ years team lead experience in a collections environment within financial services
- 8+ years experience in collections
- Proven ability to mentor team members
- APA or QFA qualifications are desirable
- Ability to work in a fast paced environment
If you are interested in this job, please apply today or contact Kerry Ahern, kahern(at)sigmar.ie or 01 4744 683.
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