Collections Team Lead

Job description

A specialist Fintech company is looking for a Collections Team Lead to join their team in Dublin. The Team Leader will report to the Collections Manager.


Responsibilities of the team lead:

  • Engage with customers, handling both inbound and outbound queries 
  • Monitor workflow and production output to ensure agents, both individually and collectively, are meeting KPIs and SLAs
  • Measure team performance and report to senior management
  • Train and mentor new and established team members

Skills and Experience:

  • Minimum 2+ years team lead experience in a collections environment within financial services
  • 8+ years experience in collections
  • Proven ability to mentor team members
  • APA or QFA qualifications are desirable
  • Ability to work in a fast paced environment


If you are interested in this job, please apply today or contact Kerry Ahern, kahern(at) or 01 4744 683.

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