Salary: €30,000 - €45,000
A financial services provider based in Dublin City Centre is looking to hire a number of Complaint Handlers/Dispute Resolution Officers on a 6-month contract basis.
- Manage a caseload of complaints ensuring resolution within agreed service times
- Liaise with both parties and ensure they both agree to involvement in potential mediation
- Contact parties via phone, email and arrange face-to-face meeting s where required
- Escalate non resolved disputes to internal teams
- Maintain records on ongoing and resolved disputes
Skills and Experience:
- Experience in a complaint handling/mediation role in financial services
- Knowledge of financial service regulations in Ireland and the EU
If you are interested in the above or would like more information, please contact Colin or 01 4744608 or firstname.lastname@example.org
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