Job Title: Technical Support Tier II – German speaking
Location: Galway City
Company Type: IT Software – Global company
Type of contact: We have two roles, one is a permanent position and the other is a temporary contract (3 months initially)
Info about the role:
This is an interesting and busy role where the successful applicant will be liaising with engineering teams to resolve issues and provide support.
The typical candidate:
The typical candidate will be fluent in both German and English and will have a technical qualification in computer engineering/IT. The ideal candidate will be enthusiastic and keen to solve customer issues promptly and professionally.
This is a friendly and busy team, the best candidate for the job will be some-one who works well in a team environment and can get on well with both customers and work colleagues.
Hours of work: 39 hours per week.
- Develop and maintain a complete understanding of products and ongoing releases
- Customer liaison via e-mail, phone or remote access
- Technical fault analysis and troubleshooting
- Answer calls and e-mails in line with team’s KPIs
- Keep external and internal customers informed of the status of helpdesk issues
- Respond quickly to IT issues, escalating to the product development team where required
- Native level German speaker
- Understanding of PC networking hardware/software concepts
- Knowledge of Windows 7 / 10 / Server 2012 standalone and in a network environment
- Familiar with SQL / MS SQL server and databases
- Able to perform root cause analysis and replicate and test problems
- Fluent English essential
For further information (in the strictest confidence) please feel free to contact Louisa Poinboeuf Sigmar Recruitment will never share your details with a Third Party without your prior permission.
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