Do you speak, read and write German at a C1 Level or above?
Would you like to work for a luxury brand in Dublin City Centre, where you can utilise your B2C Customer Service skills and grow within a company- Then this could be the role for you!
Within this role:
Providing friendly, professional and efficient service via inbound/outbound calls, live chat and or emails in French and English
Excellent listening skills with Customers to gain agreement on the resolution and bring the issue to conclusion
Identifying and escalating issues appropriately.
Compose thoughtful and accurate messages or customize prepared responses to customer emails.
Research information and troubleshoot problems using available resources.
Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects
If you have SAP and Salesforce experience, this is also a benefit.
Ability to work in a startup environment
Passionate about Customer Experience
Fluent German and English
Customer service experience in hospitality, call centre/contact centre, IT Support, etc.
Experience in B2C support is ideal
Strong communications skills, including exceptional writing and editing capabilities
Ability to work under pressure and adapt quickly to adverse situations
Collaborative team player who approaches challenges in a way to meet needs of others
Enthusiasm and positive thinking!
If you also speak Russian, then this could be of a huge benefit!
If you are interested in this role, please contact Laura Butler on 00353 14744627 or email firstname.lastname@example.org
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