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Resource Planning Manager

Job description

Resource Planning Manager
10 Months Contract
€ Negotiable DOE
Limerick

Sigmar are currently recruiting for a Resource Planning Manager job with a company based in Limerick. If you want to work for one of the world's leading financial institutions, you enjoy dynamic environment and want to work within supportive team this is a job for you.

Duties:

• Responsible for the overall resource planning management function within the investor service centre
• Ensure that the scheduling function is providing optimal forecasting, scheduling and identifying new methods, strategies and opportunities
• Reporting¬¬—internal and external reporting and analytics for Investor Services teams and clients
• Ensure the accurate compilation and distribution of information and reports
• Provide analytics on trends and use data to identify drivers and opportunities for efficiencies
• Serve as a subject matter expert and RPM liaison for specific programs and coordinate with operations teams
• Develop and maintain short and long term forecast/capacity plans
• Analyse historical contact trends by source, handle time, and root cause to identify operational opportunities
• Review and analyse the monthly, quarterly and yearly Contact Centre Performance Reports
• Perform other related duties and assignments as required

Requirements:

• BA/BS degree required, preferred economics, statistics, business or equivalent education - MBA a plus
• 3-5 years of experience performing RPM functions
• Strong experience with Workforce Management software
• Experience with Avaya CMS, CRM applications or comparable systems
• Strong quantitative and analytical skills
• Must be proficient with Excel
• Excellent communication skills
• Leadership skills

If you have the relevant experience and feel this role is for you, please apply now

NNedevski@sigmar.ie
T: +353 1 9619721

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