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Complaints Resolution Officer

Job description

Complaints Resolution Officer                            6 Month Contract Initially          Salary Negotiable DOE

Work with The Office of the Financial Services Ombudsman to resolve complaints from consumers, including small businesses and other organisations, against financial service providers. 

Responsibilities:

  • Engage with both parties to any dispute assigned, securing the willingness of the parties to participate on a voluntary basis in mediation
  • Use a range of intervention tools mainly telephone and e-mail and, where necessary, face-toface meetings
  • Ensure that their caseload of complaints is managed and resolved within expected time frames and to quality standards, delivering a positive service user experience

Essential Requirements:

  • Excellent judgment and objective decision making skills, problem solving skills and influencing skills
  • Excellent written and oral communication skills
  • A demonstrated ability of achieving quality results and of meeting goals, targets and objectives

Please Contact Paul O'Riordan on 4744663 or e-mail poriordan@sigmar.ie for a confidential discussion.

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