Complaints Resolution Officer

Job description

Complaints Resolution Officer                            6 Month Contract Initially          Salary Negotiable DOE

Work with The Office of the Financial Services Ombudsman to resolve complaints from consumers, including small businesses and other organisations, against financial service providers. 


  • Engage with both parties to any dispute assigned, securing the willingness of the parties to participate on a voluntary basis in mediation
  • Use a range of intervention tools mainly telephone and e-mail and, where necessary, face-toface meetings
  • Ensure that their caseload of complaints is managed and resolved within expected time frames and to quality standards, delivering a positive service user experience

Essential Requirements:

  • Excellent judgment and objective decision making skills, problem solving skills and influencing skills
  • Excellent written and oral communication skills
  • A demonstrated ability of achieving quality results and of meeting goals, targets and objectives

Please Contact Paul O'Riordan on 4744663 or e-mail for a confidential discussion.

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