Customer Services Consultant

Job description

Customer Services Consultant                                 Dublin    €33,000          Permanent   

Working for a Leader in the Energy sector this is an exciting opportunity to use your superior Customer Services expertise to further your career.


Key Responsibilities

  • Operates business processes within their designated area, in consultation with the senior controller.
  • Works within defined guidelines and supervision, resolves simple issues and escalates complex issues in line with processes.
  • Ensures compliance with procedures and relevant Trading & Settlement, and Capacity Market codes , raises deviations to senior team members.
  • Provides first level support to resolve queries from internal or external customers 

Knowledge, Skills and Experience Essential: 

  • You must have at least 2 years experience in Financial Services Customer Facing role.
  • Ability to communicate effectively in a business environment and a demonstrable track record of establishing and maintaining effective relationships with internal and external stakeholders
  • Excellent time management and coordination skills.
  • Effective communicator – expressing information and ideas to others in a clear and concise manner both verbally and in writing.
  • Good Numeracy and analytical skills.
  • Good attention to detail and accuracy.
  • Ability to prioritise and organise own work to meet deadlines
  • Third level qualification or equivalent in a business/IT related subject. 

 Please contact Paul O'Riordan on 4744663 or e-mail                                                                

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