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IT Support Analyst - German Speaking (Tier 2)

Job description

Job: Technical Support Analyst

Location: Galway

Salary: Negotiable

Contract: Full Time - Permanent

Benefits Include: Pension Plan, Health Insurance, Gym Subsidy, Bike to Work Scheme, Canteen On-Site & Free Parking

My client is a multinational company in the Medical Device industry. They are currently looking for an experience Technical Support Analyst to join their friendly team in Galway city.

Job Responsibilities

  • Learn about and understand products and ongoing releases
  • Troubleshoot customer's technical problems via phone, email or remote control 
  • Answer calls and emails in line with team KPIs
  • Keep customers (external and internal) informed of the status of their helpdesk issues
  • Monitor performance of installed software and hardware products
  • Action urgent issues immediately, escalating to product development team where required
  • Provide training/create documentation as needed

The Ideal Candidate for this job

  • Fluent English and German
  • Relevant Certificate/Diploma/Degree 
  • At least 1-year IT Support experience
  • Understand PC networking hardware/software concepts
  • Knowledge of Windows 7, 10, Server 2012 standalone and in a network environment
  • Familiar with SQL/MS SQL server and databases
  • Ability to perform root cause analysis and be able to replicate and test problems in multiple environments

To apply for this position please contact Catherina Forde at Sigmar Recruitment T: +353 749 261 E:cforde@sigmar.ie

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