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French B2B Customer Service Executive

Job description

Do you speak, read and write French at a C1 Level or above? 

Would you like to work for a luxury brand in Dublin City Centre, where you can utilise your B2B Customer Service skills and grow within a company- Then this could be the role for you! Salary up to €33k 

Within this role:

Providing friendly, professional and efficient service via inbound/outbound calls, live chat and or emails in French and English

Excellent listening skills with Customers to gain agreement on the resolution and bring the issue to conclusion

Identifying and escalating issues appropriately.

Compose thoughtful and accurate messages or customize prepared responses to customer emails.

Research information and troubleshoot problems using available resources.

Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects

If you have SAP and Salesforce experience, this would also be ideal.

 

Requirements

Ability to work in a startup environment

Passionate about Customer Experience

Fluent French and English

Customer service experience in hospitality, call centre/contact centre, IT Support, etc.

Experience in B2B support is essential

Strong communications skills, including exceptional writing and editing capabilities

Ability to work under pressure and adapt quickly to adverse situations

Collaborative team player who approaches challenges in a way to meet needs of others

Enthusiasm and positive thinking!

If you are interested in this position, please do not hesitate to email lbutler@sigmar.ie or call 0035314744627

 

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