Collections Agent 36k

Job description

Collections Agent

Permanent Opportunity in Dublin Central

Salary range from €36,000 depending on experience

The successful Collections Agent will be reponsible for the collection of overdue customer payments. This will be via all communications channels.  The position will report directly to the Head of Collections and Servicing.

Duties & Responsibilities

  • Working within a queue support model with specific daily targets on the number of calls/texts/emails for customers in arrears
  • Being accountable (along with the rest of the team) for reducing the delinquency rate among borrowers
  • Pursuing collection efforts with appropriate tone and attitude while still achieving and exceeding monthly and quarterly goals
  • Establishing effective relationships to ensure excellent information flow and feedback on process, policy and product changes that will affect users
  • Cash allocation and correct identification of customer receipts to enable immediate posting 
  • Liaising with legal team in relation to bad debts
  • Making credit recommendations for new and existing customers
  • Setup of Direct Debit on internal and third-party systems as required
  • Dealing with inbound and outbound customer queries related to payments and disbursements
  • Participating in team planning meetings
  • Meeting defined department goals and activity metrics
  • Other duties as required

Skills & Experience Required

  • Minimum of 2 years consumer collections experience
  • Knowledge of billing and collections procedures
  • Strong attention to detail
  • Solutions oriented, with the ability to solve problems independently
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritise and manage multiple responsibilities
  • Advanced Excel skills, including formulas and pivots, is essential

If you are matching the criteria mentioned in this job description and would like to apply please call Annmarie on 01 4744645 or send your CV to for consideration

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