French Customer Service

Job description

My client has 2 openings on the high performing Support team for bilingual French and English speakers. The ability to multi-task, be customer focused and to meet and exceed targets are vital in this role.

Your day to day duties would include but are not limited to:

  • Providing first-level support to callers for all their IT needs, in a friendly, customer-oriented manner.
  • Understand callers’ technical needs and troubleshoot their issues in a clear, jargon free manner - resolving where possible and reassigning to 2nd level support teams where necessary.
  • Responsible for timely follow-up on outstanding issues and escalating when required.

Basic Qualifications:

  • Fluent in both French & English
  • Customer Service / IT experience 
  • Solution orientated
  • Demonstrates clear and professional communication skills

If you are interested in the role and would like to find out more, please send you CV to or call Leah on 021 4847 135

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