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Client Services Representative

  • Location:

    Ireland

  • Contact email:

    nnedevski@sigmar.ie

  • Sector:

    Banking & Finance

  • Contact phone:

    0147446000

  • Job type:

    Full Time

  • Job ref:

    NN1804

  • Salary:

    €26,000 - 35,000

  • Published:

    24 days ago

  • Contact email:

    nnedevski@sigmar.ie

Job description

Client Services Representative
12 months contract
€14 - €15 per hour – junior
€16-€19 per hour – senior
Limerick

At Sigmar we are currently working with our client based in Limerick that has a vacancy for a Client Service Representative. You want to work for one of the world’s leading financial institutions and in the environment that encourages innovative thinking and personal courage this is a role for you.

Duties:

• Act as the primary point of contact for all custody related queries
• Maintain and enhance service provided to the client, trustee and fund administrator
• Ownership and resolution of all queries
• Oversight of the Service Level Agreement
• Participates in Custody Transitions (TBA, new business, etc.)
• Identify and manage resolution of service delivery root causes
• Coordinates and participates in Service Reviews as required
• Coordinates and prepares client MIS reports as required
• Build and maintain strong relationships with all internal partners
• Maintain and monitor all client data and standing instructions
• Monitor of cash and stock exceptions
• Monitor and escalate any credit facility breeches
• Identify and escalate all risk situations
• Preparation of client tax and proxy voting documentation
• Open and close client custody accounts
• Review client custody fee invoices for approval and ensuring timely settlement

Requirements:

• Good knowledge of accounting principles
• Team player
• Plan and prioritise their day to day workload
• Good written and oral communication skills
• Demonstrates an excellent understanding of risk associated with the role
• Intermediate level Microsoft Excel

If you have the relevant experience and feel this role is for you, please apply now

NNedevski@sigmar.ie
T: +353 1 9619721

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