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Customer Services Executive | Mortgage Operations

  • Location:

    Dublin South

  • Contact email:

    nnedevski@sigmar.ie

  • Sector:

    Banking & Finance

  • Contact phone:

    0147446000

  • Job type:

    Full Time

  • Job ref:

    NN1704

  • Salary:

    €38,000 - 45,000

  • Published:

    26 days ago

  • Contact email:

    nnedevski@sigmar.ie

Job description

Customer Services Executive | Mortgage Operations
Permanent Role
€38 000 – 45 000 DOE + Bonus
Dublin South

Sigmar are currently recruiting for a Customer Services Executive (Mortgage Operations) role with a company based in Dublin South. If you are customer service focused individual with confidence to speak directly with customers and have excellent problem solving, data analysis and decision-making skills, together with a basic level of numeracy this is a role for you.

Duties:

• Assist in the management of all complaints received from customers
• Assist with the process of ensuring that Interest Rate changes are processed correctly and in a timely manner
• Assist the Customer Services Manager in ensuring that customer requests for Redemptions and Product Switching are handled quickly
• Assist tin Managing the MARP Appeals process
• Maintain a full understanding of the mortgage business
• Detailed knowledge of the underwriting criteria
• Detailed knowledge of the Terms and Conditions in the Mortgage Offer Letter

Requirements:

• 3 years’ experience in a similar role within financial services
• Good knowledge of general banking products, mortgage lending processes and an understanding of terminology and issues in the sector
• Proven knowledge of mortgage lending processes, terminology and current issues within the mortgage sector
• Good keyboard and PC skills
• Knowledge of Excel and Word including mail merge
• APA (Loans) or similar qualification is desirable

If you have the relevant experience and feel this role is for you, please apply now

NNedevski@sigmar.ie
T: +353 1 9619721

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