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Customer Success Manager

Job description

We are working to hire a Customer Success Manager for a company who provide solutions for telecoms providers to allow them to engage in a smarter way with their customers. They have been at the forefront of telecoms software development and innovation since they were founded and are still leading the way today. 

This is a great opportunity for someone who is passionate about building relationships with customers, both new customers and maintaining relationships with existing customers. 

As a Customer Success Manager, you will:

  • Be a point of contact and create solutions for existing customers – focusing on building out strong relationships and becoming a trusted advisor and subject matter expert
  • Working with internal stakeholders to support customers to succeed
  • Responsible for onboarding new customers and supporting customer through the implementation phase 
  • Develop and execute customer success plans through QBRs, including tracking, reporting and key insights and metrics
  • Commercial Focus – Renewals & Retention, minimising churn, upsell products and solutions 

Requirements

  • 6+ years' experience in a similar role for a telecoms or SaaS company 
  • Computer science degree 
  • Excellent interpersonal and communication skills
  • Strong business and technical acumen 

If this sounds like something you would be interested in, please send me on a copy of your CV and we can discuss further. gwallis@sigmar.ie

If you haven't got a CV ready, reach out to me on LinkedIn with your profile and we can arrange a call to discuss further! 

 

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