IT Helpdesk (Dutch)

Job description

My client a provider of Pharma/IT solutions require a Helpdesk Technician.

Fluency in Dutch is required for this role.

Key duties will include (but not limited to) :

  •  Deal with customer IT queries for first line support, using  judgement & experience to
  •  Diagnose & troubleshoot issues,  identify & escalate complicated or specialised situations. 
  •  Resolve end-user IT faults, like a system crash on high end IT equipment to a forgotten password
  •  Monitor and update call logging system, ensuring customers receive top level service.
  •  Provides assistance on all internally supported devices, applications & systems.
  •  Troubleshoost the end user’s issue and resolves upon first contact, when possible.
  •  Accurately record & document all details of the issue or service request. 
  •  Incident Management - ensure all tickets are resolved efficiently.
  •  Monitor and update call logging system, ensuring customers receive top level service
  •  Understands PC hardware/software & fluency with routed TCP/IP, Firewalls, LAN, WAN, VoIP.
  • Knowledge of Windows/Mac OSx operating systems essential.

What you'll need :

  •  Fluency in Dutch is mandatory  
  •  1 Years’ experience in application support required. Anything less, not considered.
  •  3rd level IT related degree or Diploma essential.
  •  MCP and Microsoft software certification desirable.
  •  PC hardware/software & fully conversant with routed TCP/IP, Firewalls, LAN and other networks, Windows etc.
  •  Excellent communication skills with the ability to support clients remotely
  •  Experience in adhering to KPIs
  •  Excellent time management skills and ability to work under time pressure
  •  Base understanding of Microsoft Active Directory
  •  Understanding of ITIL framework
  •  Previous 1st Line experience 

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