A Cork based Pharmaceutical client require a linguistic scientists (Italian/Spanish/English).
A background in Science/Hospitality is important.
Other Technical Degrees/Diploma will be considered. Other European languages will be considered.
Key duties of the role include ( but not limited to ).
Handling calls requesting product information from healthcare professionals.
• Answering calls in a courteous, professional manner with predefined answers/resources.
• Handling of queries from patients by providing balanced & accurate data.
• Identification of queries containing either adverse events or product quality complaints.
• Accurate recording of all medical communication transactions into the database.
• Facilitates fulfilment of customers’ requests
• Escalate all enquiries without predefined answers to a more specialized area .
• Other duties and special projects that are assigned by management. (experience related)
• Utilize computer technology to handle high call volumes.
• Ensures optimal customer satisfaction.
Other duties :
- Excellent written skills to succinctly, accurately respond to customers queries.
- At least 2 years experience in hospitality/science
- Able to respond flexibly and empathetically to customer needs.
- Proactive, analytical and pragmatic approach to problem solving.
- Able to work under pressure, juggling short deadlines and multiple priorities .
- Good time management skills.
- One year or more in a Customer Service role preferred.
- Fluency in 2nd language is essential.
An excellent salary is an offer to the successful candidiate.
For more information please call Colin or E-Mail firstname.lastname@example.org
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