My client a provider of Pharma/IT solutions require a Helpdesk Technician.
Fluency in Dutch is required for this role.
Key duties will include (but not limited to) :
- Deal with customer IT queries for first line support, using judgement & experience to
- Diagnose & troubleshoot issues, identify & escalate complicated or specialised situations.
- Resolve end-user IT faults, like a system crash on high end IT equipment to a forgotten password
- Monitor and update call logging system, ensuring customers receive top level service.
- Provides assistance on all internally supported devices, applications & systems.
- Troubleshoost the end user’s issue and resolves upon first contact, when possible.
- Accurately record & document all details of the issue or service request.
- Incident Management - ensure all tickets are resolved efficiently.
- Monitor and update call logging system, ensuring customers receive top level service
- Understands PC hardware/software & fluency with routed TCP/IP, Firewalls, LAN, WAN, VoIP.
- Knowledge of Windows/Mac OSx operating systems essential.
What you'll need :
- Fluency in Dutch is mandatory
- 1 Years’ experience in application support required. Anything less, not considered.
- 3rd level IT related degree or Diploma essential.
- MCP and Microsoft software certification desirable.
- PC hardware/software & fully conversant with routed TCP/IP, Firewalls, LAN and other networks, Windows etc.
- Excellent communication skills with the ability to support clients remotely
- Experience in adhering to KPIs
- Excellent time management skills and ability to work under time pressure
- Base understanding of Microsoft Active Directory
- Understanding of ITIL framework
- Previous 1st Line experience
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