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Technical Support (Field Engineer)

  • Location:

    Dublin North

  • Contact email:

    khearns@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    014744632

  • Job type:

    Full Time

  • Job ref:

    khearnssiFSEDC

  • Salary:

    Depending on Experience

  • Published:

    26 days ago

  • Contact email:

    khearns@sigmar.ie

  • Consultant:

    Kevin Hearns

Job description

Field Services Engineer (Technical Support) - Dublin - Permanent

Our client a leading managed services company is looking for a Field Services Engineer to join an exisiting team supporting their netowrk of clients across Dublin & Leinster.

What you will be doing:

  • Travel to and install, troubleshoot, repair, upgrade and recommend server solutions for their clients.
  • Desktop, laptop support and installs
  • Helpdesk Support
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting

What you need:

  • 3 years experience in a Technical Support / Field Services Engineer role
  • Helpdesk Support experience
  • Experience with Windows Server, Exchange, Hyper-V, Office 365, Azure, Group policy management
  • Working with Remote Desktop Services, Windows Deployment tools, firewalls, routers
  • Excellent communication skills
  • Driving Licence required 

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