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Technical Support (Level 2)

  • Location:

    Dublin City Centre

  • Contact email:

    khearns@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    014744632

  • Job type:

    Full Time

  • Job ref:

    khearnssiTSSDCC

  • Salary:

    €35,000 - 42,000

  • Published:

    6 days ago

  • Contact email:

    khearns@sigmar.ie

  • Consultant:

    Kevin Hearns

Job description

Technical Support Specialist (Level 2) - City Centre - Permanent

Our client a large Multinational with a new office in Dublin is looking for a IT Support Specialist to join their growing technology team. They are looking for a Level 2 Support Specialist. The role is based in Dublin City Centre. You will be supporting employees in the US & the team in Dublin.

What you will be doing:

  • You will assist with onboarding/offboarding of employees,
  • Video conference setups, and
  • Troubleshooting system/network/infrastructure issues when needed.
  • Remote support for the US-based employees is required (300+ employees).
  • You will act as 1st & 2nd Level Support
  • You will also be willing to participate in a rotational weekend on-call support schedule (remote).

What you need:

  • 3 years of experience working in IT support in a corporate environment required
  • Computer Science degree/work experience or similar required
  • Windows 10 installation & troubleshooting experience required
  • Microsoft Office 365/Skype for Business 
  • Active Directory experience and understanding of Group Policy, DNS, DHCP required
  • Strong understanding of basic networking/system troubleshooting required
  • Strong understanding and experience with ticketing systems/escalation protocols required
  • Familiarity with security applications/processes a plus
  • Excellent Communication Skills

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