Customer Service Executive

Job description

Job: Customer Service Executive

Location: Dublin 4

Salary: €25,000 - €28,000

Job Requirements

  • Excellent service delivery in administrative areas;
  • Ability to communicate with customers and dealers in a professional manner;
  • Display strong administrative capabilities;
  • The ability to pay strong attention to detail;
  • Computer literate with good keyboard skills, experienced in word and excel;
  • Excellent interpersonal skills, including a good telephone manner and ability to work as part of a team;
  • Good organisational skills with a proven ability to prioritise tasks;
  • Display personal commitment, effort, motivation and initiative in all business dealings;
  • Keeping up to date with CPD hours under the Central Bank’s Minimum Competency Code.

Job Responsibilities

  • Answering a number of calls per day;
  • Action customer requests i.e. change of bank details, due date requests, change of address, statements etc.;
  • Logging and dealing with customer complaints both verbal & written;
  • Ensure that all customer complaints are accurately recorded and that they are dealt with in accordance with our complaints procedure;
  • Process direct debit mandates received and update bank details;
  • Quote settlements to customers and dealers and pass on potential sales leads to the Sales Team;
  • Manually take payments via debit card facility re settlements/payments and arrears;
  • Process cheque lodgements daily;
  • Weekly/daily review of the various reports to ensure refunds are processed in the timeframe required;
  • Action the customer service diary on a daily basis;
  • Action emails received to the customer service inbox;
  • An understanding of the different agreements that the company, HP, Non-consumer HP & PCP;
  • Any other duties as may be required.

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