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Senior Technical Service Engineer

  • Location:

    Dublin City Centre

  • Contact email:

    jnewton@sigmar.ie

  • Sector:

    IT

  • Job type:

    Full Time

  • Job ref:

    JNSeniorNE

  • Salary:

    Negotiable

  • Published:

    11 days ago

  • Contact email:

    jnewton@sigmar.ie

Job description

What You Will Be Doing 

  • Act as the primary pre-sales, onboarding, and support resource for potential and existing customers
  • Act as the primary resolution function for issues and questions raised by customers during and after service onboarding
  • Partner with internal business and technical teams to ensure timely issue resolution when escalation is required
  • Provide advanced technical support to host network partners, many of whom are seasoned engineers

What You Will Need

  • Strong technical problem solving skills with a demonstrated ability to adapt to new technologies and learn quickly
  • Systems Administration experience (Linux or windows)
  • Understanding of IP Networking (TCP/IP, IPSec, OpenVPN, DNS, HTTP, SSL/TLS, BGP, SMTP)
  • Experience installing, configuring, and troubleshooting web servers (Apache, Nginx, IIS, etc)

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