Job: Servicing Executive
Location: Dublin 2
Contract: 6 months
- Customer contact(not dialler) / managing workflow/knowledge of SFS and banking administration emails, post etc.;
- 1 year - Mortgage arrears/collections knowledge;
- Administration + customer focused role;
- Must have an APA.
- Dealing with inbound customer phone calls;
- Customer Data Processing in a timely manner and within agreed SLAs;
- Post-administration and ensuring customer queries are actioned and referred to the appropriate Collector;
- Processing files and actioning the daily workflow associated with customer requests;
- Review of information including the previous account notes, SFS information and all other related supporting customer information;
- Maintaining detailed customer files and management information as defined to ensure that customer activity, milestones and recommended actions are tracked and available for review as required;
- Working within agreed metrics, including meeting agreed on targets and service level agreements as determined by the Head of Collections;
- Providing clear instruction and direction, whilst maintaining good relationships, with any third party service providers engaged to assist with associated activities for customers.
- Working with word, excel, powerpoint tools in support of output for approval/review;
- Working as part of a team to achieve a common goal. Supporting colleagues and providing advice and/or contribute to problem-solving sessions as required;
- Ability to react and deal with change in a fast-moving environment;
- Attention to detail;
- Strong focus on customer service.
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