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Servicing Executive

Job description

Job: Servicing Executive 

Location: Dublin 2

Contract: 6 months

Job Requirements

  • Customer contact(not dialler) / managing workflow/knowledge of SFS and banking administration emails, post etc.;
  • 1 year - Mortgage arrears/collections knowledge;
  • Administration + customer focused role;
  • Must have an APA.

Job Responsibilities

Primary

  • Dealing with inbound customer phone calls;
  • Customer Data Processing in a timely manner and within agreed SLAs;
  • Post-administration and ensuring customer queries are actioned and referred to the appropriate Collector;
  • Processing files and actioning the daily workflow associated with customer requests;
  • Review of information including the previous account notes, SFS information and all other related supporting customer information;
  • Maintaining detailed customer files and management information as defined to ensure that customer activity, milestones and recommended actions are tracked and available for review as required;
  • Working within agreed metrics, including meeting agreed on targets and service level agreements as determined by the Head of Collections;
  • Providing clear instruction and direction, whilst maintaining good relationships, with any third party service providers engaged to assist with associated activities for customers.

Secondary

  • Working with word, excel, powerpoint tools in support of output for approval/review;
  • Working as part of a team to achieve a common goal. Supporting colleagues and providing advice and/or contribute to problem-solving sessions as required;
  • Ability to react and deal with change in a fast-moving environment;
  • Attention to detail;
  • Strong focus on customer service.

 

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