Mortgage Litigation Executive

Job description

Job: Mortgage Litigation Executive

Location: Dublin 4 

Job Requirements

  • Minimum of 2 years’ experience in any consumer debt litigation or collections role;
  • Experience of working in an environment where several systems and databases are being accessed/used at the same time;
  • Experience in managing cases with a Receiver would be an advantage;
  • Experience in a debt recovery Solicitor firm would be an advantage;
  • APA (Loans) or similar qualification is desirable.

Job Responsibilities

  • Contacting arrears customers directly during the pre-litigation and litigation process to make arrangements to resolve the mortgage arrears where possible and to provide updates of where the case is in the legal process;
  • Meeting with customers to discuss their personal and financial circumstances and reviewing repayment options;
  • Reviewing Standard Financial Statements from customers either over the phone, face to face or via post to understand their financial circumstances and assess repayment options;
  • Maintaining and monitoring ongoing contact and follow-up of cases with Manager;
  • Reviewing cases to determine the next course of action on a case in the legal process;
  • Corresponding with external Solicitor firms on a daily basis;
  • Instructing external Solicitor firms to draft affidavits in respect of the recovery of property/debt;
  • Reviewing affidavits for accuracy prior to arranging for them to be sworn internally;
  • Providing Court instructions to a panel of external Solicitor firms in respect of cases in the legal process;
  • Adherence to all Central Bank regulation particularly the Code of Conduct on Mortgage Arrears and the Consumer Protection Code;
  • Dealing efficiently with incoming calls and correspondence from customers and solicitors;
  • Maintaining excellent relationships with third parties, including MABS and customers’ debt mediators;
  • Actively participate in and contribute to monthly team review meetings;
  • Achieving collections related targets;
  • Ad hoc duties such as general administration on customer accounts, and administration duties on internal projects.

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