My client is currently looking for a Desktop Support Engineer (German) to join is growing team in Cork.
- Providing on-site desktop support for technical infrastructure for end users
- Software and system fault diagnosis, analysis and fix.
- Solving problems related to software, hardware, networks and peripherals
- Deployment of updates/roll-outs.
- Case management of Incidents and IMAC's in line with SLA's
- Risk awareness of technology and business impact.
- Identifying and reporting risk as appropriate in accordance with the guidelines
- Comply with Asset Management policies
- Daily misc. tasks - password resets, drive permissions, user issues, wireless phone issues, new staff IT inductions, SAP logins, citrix issues, switch configs, creating purchase orders, etc.
Experience and Skills Required:
- PC/Desktop Support knowledge including Windows OS & Windows Office Suites and core application suites.
- Experience Administering Windows Share\File permissions.
- Good knowledge of Workstation, Desktops & Laptops
- Excellent Communication, people skills with the ability to multi task
- A flexible approach and work alongside the various operational teams.
- 2+ years’ experience in a desktop support environment
- Fluent in English and German
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