Complaints & FSPO Specialist - €50,000

Job description

Complaints FSPO Specialist - Mortgages 

Permanent position - Dublin 4 

€40,000 - €50,000 + 10% bonus


The successful Complaints Specialist will be responsible for ensuring that all Complaints and Financial Services & Pensions Ombudsman (FSPO) cases are managed effectively and to a high standard.

If you have at 2 - 3 year's experience in a Complaints position with knowledge of communicating with the FSPO and you're looking for a new challenge get in touch. Send your CV to

The successful candidate will effectively manage the relationship between my client and the FSPO.


  • Manage the complaint process to fully investigate and resolve cases professionally and efficiently  
  • Manage any complaints escalated to the FSPO in both the Early Dispute Resolution and Adjudication stage
  • Respond in writing to all complaints in a professional, compliant and clear manner and conclude if the complaint should be upheld or rejected
  • Liaise with the Company’s Senior Legal Counsel and Compliance Department where appropriate.
  • Carry out regular analysis and internal reporting on complaints & FSPO escalation cases.

If this role is something you would like to discuss please don't hesitiate to give me a call. CALL Noirin on 01-4744606 or email your CV to


Noirin is a Banking and Financial Services Recruitment Consultant at Sigmar Recruitment

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