• Location:

    Dublin City Centre

  • Contact email:

  • Sector:

    General Services

  • Contact phone:

    01 4744653

  • Job type:


  • Job ref:


  • Salary:


  • Published:

    19 days ago

  • Contact email:

Job description

Case Work Manager 

Higher Executive Officer 

Closing date - 22nd of March at 5pm

Key Responsibilities:

The Casework manager will have overall responsibility for management of this team and specifically will:

  • manage and supervise the case work of the team through case management meetings, regular one to one supervision and implementation of the civil service Performance Management Development System
  • Quality assure the work of the team to ensure we provide an efficient service and that all complaints are dealt with in a timely fashion without undue delay and are appropriately managed in accordance with our legislation
  • Oversee the management of the examination process to ensure robust decision making by early resolution officers and provide direction on same to determine
    • Early identification of cases through a robust admissibility process
    • the evidence required at a preliminary examination stage and determining the scope and conduct of examination process to obtain same;
    • whether cases can be concluded at that stage or whether further investigation is required;
    • whether local resolution or redress achievable through engagement between parties at a local level;
    • making recommendations to the Assistant Principal Officer and Director of Investigations in cases where investigation may deemed to be warranted
  • Adhering to procedures within the Ombudsman for Children’s Office while at the same time being alert to and willing to highlight possible improvements and developments of those procedures;
  • undertake examinations of particularly complex cases or other cases that may be determined from time to time by line management
  • ensure our statutory obligations to seek the views of children are met in accordance with OCO policies and procedures
  • liaison with public bodies as required
  • sharing in the management of and use of the office database, including collation and review of statistics and patterns related to complaints,
  • Contribute to the submission of annual reports to the Oireachtas,
  • Carry out any other tasks as deemed necessary by line management
  • To keep up to date with and develop a good understanding of relevant legislation, policy and practice regarding children and young people;
  • To represent the office of the Ombudsman for Children at national public fora;
  • To work with relevant agencies to progress children’s issues;
  • Building positive relationships and working effectively with colleagues, people that contact our offices to make complaint and with public bodies to establish and maintain their confidence and respect.


Essential Requirements:


Candidates must, on the closing date for this competition, satisfy the following requirements:

  • A qualification of at least level 8 on the National Framework of Qualifications from a recognised university or other third level institution in a relevant discipline
  • Proven experience of leadership or management of a team
  • Possess the core competencies described below.


How to apply

Please visit for a full information booklet and application form. Please note CV's will not be accepted. Only official application forms will be permitted. 

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