Senior Client Service Representative, Custody

Job description

Job: Senior Client Service Representative, Custody

Salary: €35 - €40K DOE

Location: Dublin 2

Job Requirments

  • BA/BS degree, and/or equivalent work experience;
  • 1 to 3 Years of global custody experience;
  • Prior work experience in a client servicing role is preferred;
  • Ability to learn and utilize new technologies to research, analyze, and resolve client needs;
  • Experience in reporting and managing multiple data sources;
  • Comprehensive working knowledge of Excel.

Job Responsibilities

  • Proactively respond to custody related client inquiries on a daily basis;
  • Work with internal departments to prioritize client requests, deliverables and issue resolution;
  • Utilize relevant internal technology solutions to effectively manage client inquiries;
  • Introduce and familiarize clients with new technology, automation tools and products;
  • Complete monthly client reporting requirements;
  • Assist in maintaining and reporting on client service-related metrics;
  • Participate in team-based project work and audits;
  • Monitor receipt of all client documentation (tax, KYC, account information, authorized signers, etc.) and analyze exposure of missing documentation to both the company and their client;
  • Ensure proper escalation and follow through on claims payments and invoice collection.

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