Mortgage Resolutions/ Restructures Executive

Job description

Job: Mortgage Resolutions/ Restructures Executive

Salary: €38 - €45k DOE

Location: Dublin 4 

Knowledge and Experience

  • Minimum 2 years in mortgage resolution/restructures/SFS experience within an ASU environment;
  • Experience with loans arrears/commercial lending arrears is also acceptable.


  • 3-4 Years Credit restructuring/resolution role to include borrower contact. Strong negotiator essential;
  • APA (Loans) not essential for the applicant with this background;
  • Experience of working in an environment where several systems and databases are being accessed/used at the same time;
  • APA (Loans) or similar qualification is desirable.

 Personal Competencies

  • Strong negotiator with the ability to reach appropriate solutions for challenging arrears cases;
  • Ability to fully assess a borrower’s circumstances including analysis of previous payment patterns and assessment of income and expenditure with a view to establishing their current financial profile;
  • Ability to identify appropriate payment options and make a detailed recommendation as to the suitability of these options with specific reference to the borrower’s financial standing;
  • Target-driven and hard working;
  • Self-starter and highly driven individual with the ability to follow through;
  • Excellent customer relationship and interpersonal skills with the ability to deal appropriately with challenging arrears situations;
  • Experience of working in an environment where several systems and databases are being accessed/used at the same time;
  • Excellent written and verbal communication skills;
  • Excellent level of attention to detail;
  • Flexible, can-do attitude.

The Role

The Mortgage Resolution/Restructures Executive is responsible for working closely with mortgage arrears customers in identifying and implementing appropriate solutions on arrears cases.

 Key Responsibilities

  • Contacting arrears customers directly to discuss possible long term sustainable resolutions to the mortgage arrears situation;
  • Developing excellent customer relationships and dealing appropriately with challenging arrears situations;
  • Completion of detailed Standard Financial Statements with Borrowers over the phone ensuring a high level of attention to detail is maintained;
  • Challenging borrowers on items of expenditure that are above or below the acceptable levels;
  • Explaining to borrowers the importance of prioritizing the mortgage and urging them to restructure secondary debt;
  • Identifying and understanding customers’ previous payment history and analysing the current income and expenditure profile;
  • Carrying out detailed assessments of the customers’ current financial profile and making suitable recommendations;
  • Effectively managing a log of cases with a view to ensuring that the borrowers are directed towards the most appropriate solution for their circumstances;
  • Reviewing all options with customers as outlined in the Financial Regulator’s Code of Conduct for Mortgage Arrears and bringing these cases for discussion to Senior Management along with own recommendations;
  • Discussing disposal of the security with customers where the mortgage is not sustainable;
  • Dealing efficiently with incoming calls and correspondence;
  • Maintaining excellent relationships with third parties, including MABS and customers’ debt mediators;
  • Maintaining and monitoring ongoing customer contact and follow-up of cases;
  • Actively participate in and contribute to monthly team review meetings;
  • Achieving demanding targets as set on a quarterly basis by the company;
  • Ad hoc duties such as general administration on customer accounts, and administration duties on internal projects.

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