Casualty Claims Adjuster

Job description

Job: Casualty Claims Adjuster  

Salary: €33,700 base pay & bonus of €3,700

Location: Dublin City Centre 

Skills: Previous Claims Exp. Liability Claims

Job Requirements

  • Basic specialist knowledge in (LoB) technical claims topics;
  • Policy language skills enabling accurate and consistent policy wording interpretation;
  • Basic knowledge of legal/regulatory and litigation / procedural requirements for their line of business;
  • Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement;
  • Good communication skills, both written & verbal;
  • Time management – ability to manage & prioritise workload and diary management;
  • Ability to contribute effectively within a team environment;
  • Ability to work with claims stakeholders to effectively direct claims strategy.


  • Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense;
  • Effective communication of key Complex claims and (LoB) portfolio messages to internal Stakeholders;
  • Financial control through the consistent reserve and other financial transaction discipline;
  • Accurate and consistent policy interpretation.

Purpose of the role

To handle a portfolio of Liability claims of lower complexity claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. Provide a high standard of customer service and adherence to legal and regulatory requirements.

Functional Responsibilities

  • Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service;
  • Working with the Team Manager to ensure effective vendor and litigation management on Complex claims within a personal allocation;
  • Internal stakeholder communication where required;
  • Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes;
  • Contribute to maintenance of best practice procedures for (LoB) Complex claims, consistent with global best practice;
  • Demonstrate a basic standard of technical claims competence for handling moderate to lower complexity complex claims; o Handle complex claims allocated within the agreed level of authority limit.

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