Retention Manager

  • Location:

    Dublin West

  • Contact email:

  • Sector:


  • Contact phone:

    01 4744679

  • Job type:

    Full Time

  • Job ref:


  • Salary:

    €65,000 - 70,000

  • Published:

    8 days ago

  • Contact email:

  • Consultant:

    Roger Duffy

Job description


Would you like to work for the country’s leading energy provider, be based in Dublin and receive a very competitive salary plus an attractive bonus? Read on to find out more………….


Key Responsibilities:

·         Development and implementation of marketing activity across residential and commercial consumer products in order to define and develop the acquisition of new customers and the retention of existing customers

·         Managing a Retention Team including a Customer Communications Manager and a Campaign Planner to meet revenue and profit targets as specified in the annual budget

·         Implement agreed campaign management that maximise product potential and deliver on market share and profit targets

·         Maintain awareness of the competitive context in markets and recommend action and intervention 

·         Identify and implement conversion marketing strategies and test and learn pipelines that will drive the conversion of leads and drive usage with existing customers

·         Monitor and analyse performance to devise ways of spending more efficiently.

·         Contribute to the development of the marketing plan and monitor its performance, initiating changes necessary to ensure volume and contribution targets are met

·         Creation of marketing materials and events as required

·         Collaborate with a wide variety of internal and external stakeholders develop and provide marketing support and PR responsive to customer needs and market opportunities


Ideal Candidate:

·         Minimum of five years’ experience in Marketing, with specific experience in developing and implementing successful retention campaigns

·         Holding a relevant third level qualification

·         Preferably with a Utilities, Telecommunications or Financial Services background

·         Proven track record demonstrating your ability to develop and implement campaigns

·         Strong knowledge of marketing data analysis

·         Excellent communication skills, commercial awareness and be flexible in your approach to work with the ability to multi task and meet deadlines in a busy market environment

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