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Production Support Engineer

  • Location:

    Cork

  • Contact email:

    ncahill@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    021 4847134

  • Job type:

    Full Time

  • Job ref:

    Support Engineer x..

  • Salary:

    €30,000 - 35,000

  • Published:

    16 days ago

  • Contact email:

    ncahill@sigmar.ie

  • Consultant:

    Noel Cahill

Job description

My Client in Cork are looking for a Production Support Engineer to help provide support for all production applications and systems. You will have strong applications experience and a technical aptitude with a keen interest in learning and improving new systems. You will work with  engineering teams closely and actively document and improve the support structure for newly developed systems; including writing documentation and developing tools to help analyze issues as they occur. 

Duties & Responsibilities:

  • Take a Production Support role for all operational applications, systems and software environments across vendors and internal hosted infrastructure
  • Ability to handle issue queues and prioritise critical issues and keep those effected informed with regular updates
  • Document standards, processes and procedures relating to best practices, issues and resolutions
  • Respond to system generated alerts/escalations relating to any failures in the service environment
  • Utilise Jira, Slack, and other operational and collaboration tools to work with internal resources to provide timely incident/request response and support
  • Participate in the product development process by contributing operational requirements, and provide input of the impact of system features on the operational work flow
  • Participate in Production Support functions, such as 24×7 on-call coverage as needed

Qualifications & Experience:

  • Experience working with Java based web servers and applications
  • Experience working with Linux environments
  • Interest in Network Systems would be desirable, but experience is not essential for the role.
  • Background working with relational database systems such as SQL Server, Oracle and MySQL
  • Hands-on proficiency in scripting languages such as SQL, Shell scripting

If you are interested in this position, call Noel directly on 021-4847134 or email your CV to ncahill@sigmar.ie 

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