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Customer Care Executive

Job description

Responsibilities:

  • Maintain professional, timely and effective communication with customers

  • Responsible for inbound calls, emails, queries and commercial support

  • Process refunds and requests in line with company procedures

  • Resolve service issues where possible by clarifying customer complaints, determining cause, seeking solutions and escalating appropriately

  • Develop and maintain strong relationships with all customers

  • Maintain up-to-date knowledge of products, customers, processes and suppliers

  • Build strong relationships with all departments

     

    Experience:

  • Minimum 12 months office experience

  • Previous experience in a customer focussed environment

  • Excellent communication and interpersonal skills

  • The ability to integrate and work effectively within a team

  • Strong organisational, problem solving and administrative skills

  • A strong desire for continuous learning and a desire to grow professionally

    For more information please forward your CV to rmelia@sigmar.ie

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