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Customer Care Executive

Job description

Another exciting opportunity to work for a growing organisation company.

They are currently seeking to hire a customer care executive to join their Dublin based organisation. This is a perm position – Location: Tallaght - Salary €22k - €25k

Responsibilities:

• Maintain professional, timely and effective communication with customers

• Responsible for in bound calls, emails, queries and commercial support

• Process refunds and requests in line with company procedures

• Resolve service issues where possible by clarifying customer complaints, determining cause,

• seeking solutions and escalating appropriately

• Develop and maintain strong relationships with all customers

• Maintain up-to-date knowledge of products, customers, processes and suppliers

• Build strong relationships with all departments


Experience:

• Minimum 12 months office experience

• Previous experience in a customer focussed environment


Aptitudes:

• Excellent communication and interpersonal skills

• The ability to integrate and work effectively within a team

• Strong organisational, problem solving and administrative skills

• A strong desire for continuous learning and a desire to grow professionally


Languages:
Fluency in English essential – French desirable

Salary:
€22,000-€25,000, negotiable depending on experience

Please forward your CV if you would like to hear more about this role to amartin@sigmar.ie for a one to one consultation.

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