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Service Desk Engineer (Spanish)

  • Location:

    Cork

  • Contact email:

    pgomes@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    021 4847138

  • Job type:

    Full Time

  • Job ref:

    ........136530......

  • Salary:

    €25,000

  • Published:

    6 days ago

  • Contact email:

    pgomes@sigmar.ie

  • Consultant:

    Pedro Gomes

Job description

Duties & Responsibilities:

  •  Deal with customer IT queries for first line support, using your judgement and experience to diagnose and troubleshoot issues, and identify and escalate complicated or specialised situations requiring urgent attention.
  •  Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password.
  • Monitor and update call logging system, ensuring customers receive top-level service.
  •  Provide "how to" assistance on all internally supported devices, applications and systems to troubleshoot the end user’s issue and resolve upon the first contact, when possible.
  •  Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool.
  •  Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password.
  •  Incident Management - ensure all tickets are resolved efficiently.
  •  Monitor and update call logging system, ensuring customers receive top-level service.
  •  Understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN, WAN, VoIP and the Windows/Mac OSx operating systems.

Knowledge, Experience and Skills:

  • Fluency in Spanish & English is mandatory  
  • 1 Years’ experience in customer support or application support desirable
  • 3rd level IT related degree desirable
  • MCP and Microsoft software certification desirable
  • Excellent communication skills with the ability to support clients remotely
  • Experience in adhering to KPIs
  • Excellent time management skills and ability to work under time pressure
  • Base understanding of Microsoft Active Directory
  • Understanding of ITIL framework
  • Previous 1st Line experience 

Benefits: 

  • 25K per anum 
  • 20 Annual Leave
  • Pension up to 5% and the company will match up to 5%
  • Health insurance After 6 months’ probation (Individual only)
  • Free Parking
  • Educational Assistance 

If interested please apply to pgomes@sigmar.ie or call 021-4847138

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