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Desktop Support Engineer

  • Location:

    Dublin City Centre

  • Contact email:

    khearns@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    014744632

  • Job type:

    Full Time

  • Job ref:

    khearnssi2ndLVTS

  • Salary:

    €35,000 - 45,000

  • Published:

    6 days ago

  • Contact email:

    khearns@sigmar.ie

  • Consultant:

    Kevin Hearns

Job description

Deskside Support Analyst - Permanent role - Dublin City Centre

Our client a large global advisory organisation is looking for a hands on Technical support engineer. The role is to provide End User Computing support and delivery of agreed services to the company through the support approaches of Desk Side support, either in a Dublin / regional locations.

What you will be doing?

  • Maintaining and supporting the workplace technology estate
  • Providing support and delivery of approved applications and services, including Windows 7, Windows 10, Office including Exchange and Skype, SCCM, Endpoint Encryption and Antivirus services
  • Providing user support for mobile device hardware
  • Adhering to agreed SLAs and metrics
  • Provide user training and guidance through various methods, including face to face and group sessions

What you need:

  • 3+ years in a technical desktop support capacity
  • Experience working in a directly with user/customer base
  • Technical operational knowledge of Windows 7/10, Office products including Outlook and Skype, Endpoint Encryption and SCCM
  • Contribute to a Global, team-oriented, collaborative workplace
  • Strong verbal and written communication skills with an ability to present ideas in non-technical language 
  • Proven troubleshooting skills
  • Self-Motivated with an ability to effectively prioritize and execute tasks in a high-pressure environment
  • Working knowledge of ITIL practices

Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.

Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.